What Is a True Digital Workplace?

Cloud technologies and the workforce

Technology and digitization have forever changed the nature of work, while millennials and digital natives influence interactions, routines, and working styles.

“As the ‘who’ and the ‘what’ of work shift, so does the workplace. Organizations are now able to orchestrate a range of options as they reimagine workplaces, from the more traditional colocated workplaces to those that are completely distributed and dependent on virtual interactions.” — from “What is the future of work,” Deloitte Insights

The flexible workplace

Deloitte suggests, based on Gallup’s State of the American Workplace research, the workplace is transforming to include not only the traditional, physical-physical employee colocation, but also a more distributed, virtual model. The options for employee interactions include all of the following, based on employees’ physical proximity:

  • Physical-physical interactions
  • Physical-virtual interactions
  • Virtual-virtual interactions

These interactions, or experiences, must happen via multiple devices and channels, within personalized, consumer-like interfaces, at the speed of digital innovation.

Which technologies will enable these experiences? Cloud and automation, including cognitive technologies, will play significant roles.

Cloud has been the major force behind digital transformation, and its adoption will accelerate as data volumes expand. Companies already are pushing toward multi-cloud implementation, according to IDG research, to provide the operational efficiencies and data availability necessary for the anytime/anywhere future of work.

Like cloud, automation already has made an impact, boosting productivity and accuracy. IT automation, combined with emerging cognitive technologies such as artificial intelligence, will shape the future digital workplace — enabling businesses to provide intelligent, speedy access to services via multiple channels and devices.

For example, new employees can be onboarded more quickly when chatbots can guide them through services and setup. Workers can order their own hardware or software — from whatever device they prefer — with a single click in a unified catalog using self-service functionality. These cognitive capabilities, set within a consumer-like, personalized interface, enable employees to connect and get work done faster — anytime, anywhere.

How to shape the workplace

The key to providing a true digital workplace is designing it with people in mind. As Deloitte advises, “To succeed, organizations should zoom out and imagine the possibilities so that they can compose work, the workforce, and the workplace in a way that increases both value and meaning while taking advantage of the opportunities for efficiency.”

In other words, the experience must be seamless and intelligent so users simply step into the future of work. BMC Helix Digital Workplace — powered by cloud, automation, and cognitive capabilities — enables companies to deliver these engaging experiences.

Digital Workplace Graphic

Capabilities include:

  • Intuitive, conversational experiences leveraging chatbots that work on any device from the channel of the user’s choice, including the web, Slack, SMS, and Skype
  • A responsive, tailored interface with multi-language support offering employees a consumer-like shopping experience no matter what devices they’re using
  • A unified catalog that runs across the organization, including, for example, IT, HR, and Procurement, so users can order equipment or services with a single click
  • A self-service, automated portal enabling users to contact the IT service desk without having to use the phone or email
  • Drag-and-drop workflow creation to empower business users to create and automate workflows without having to write code

Discover more about BMC Helix Digital Workplace here.


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