Video: George Washington University turns to BMC Helix Chatbot for campus IT support

New chatbot self-service model is an resounding success

The Division of Information Technology at The George Washington University (GW) provides dozens of services to students, faculty, and staff.  But today’s digital demands have overwhelmed service delivery. The school turned to BMC Helix ITSM to build in cognitive automation technologies and successfully conducted a pilot to determine the feasibility of using a chatbot for IT service support. In this video you will learn:

  • How the service’s always available assistance and access to knowledge improves the student experience
  • Why the service keeps support costs in check
  • Details about the decrease in the time to resolve via self-service

 

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