What Is a True Digital Workplace?

Technology and digitization have forever changed the nature of work, while millennials and digital natives influence interactions, routines, and working styles. “As the ‘who’ and the ‘what’ of work shift, so does the workplace. Organizations are now able to orchestrate a range of options as they reimagine workplaces, from the more traditional colocated workplaces to […]

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BMC Helix: Helping Companies Blaze Their Own DX Paths

As organizations undergo digital transformation, they are exploring new ways to deliver IT service management. The traditional model of ITSM is changing – and a new way of thinking has arrived with cognitive service management (CSM). CSM brings the enterprises flexibility and choice in the DX journey. With this new technology, organizations can deliver everything-as-a-service […]

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CIOs ID Three Technologies That Are Shaping Digital Transformation

IT service management of the future will rely on three critical technologies, according to recent IDG research

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Infographic: Cloud, Cognitive and Containers Integral to Future Service Management

Technologies like artificial intelligence, virtual agents, and more will shape ITSM 

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Using BMC Helix to Get Past DX Complexity

As companies progress in their digital transformation efforts, multi-device, multi-channel, and multi-cloud trends are causing multiple complexities.

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The 3 Cs Critical to DX Initiatives

According to recent research, tactical maneuvers are underway for digital transformation (DX). IT leaders are targeting an overhaul of IT service management (ITSM) to increase efficiencies, accuracy, and cost savings. Companies plan to act fast; respondents to an IDG survey say they anticipate most technology changes for DX will occur within the next six to […]

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