As organizations undergo digital transformation, they are exploring new ways to deliver IT service management. The traditional model of ITSM is changing – and a new way of thinking has arrived with cognitive service management (CSM). CSM brings the enterprises flexibility and choice in the DX journey. With this new technology, organizations can deliver everything-as-a-service […]
IT service management of the future will rely on three critical technologies, according to recent IDG research
Technologies like artificial intelligence, virtual agents, and more will shape ITSM
As companies progress in their digital transformation efforts, multi-device, multi-channel, and multi-cloud trends are causing multiple complexities.
According to recent research, tactical maneuvers are underway for digital transformation (DX). IT leaders are targeting an overhaul of IT service management (ITSM) to increase efficiencies, accuracy, and cost savings. Companies plan to act fast; respondents to an IDG survey say they anticipate most technology changes for DX will occur within the next six to […]