Organizations often have low or no visibility into the IT resources that run their business services. This lack of insight leads to wasted resources and budgets because companies make buying and usage decisions based on best-guess information. In some cases, overbuying infrastructure is a risk-avoidance technique. Because of unknown usage and demand growth for business […]
There is little to no tolerance for downtime. Customers won’t stand for it, and the business incurs significant costs from just one hour of it. In fact, 25% of companies report that average hourly downtime cost of their servers is between $300,000 and $400,000, according to Statista. For 15% of companies, it can go as […]
Technology and digitization have forever changed the nature of work, while millennials and digital natives influence interactions, routines, and working styles. “As the ‘who’ and the ‘what’ of work shift, so does the workplace. Organizations are now able to orchestrate a range of options as they reimagine workplaces, from the more traditional colocated workplaces to […]
As organizations undergo digital transformation, they are exploring new ways to deliver IT service management. The traditional model of ITSM is changing – and a new way of thinking has arrived with cognitive service management (CSM). CSM brings the enterprises flexibility and choice in the DX journey. With this new technology, organizations can deliver everything-as-a-service […]
IT service management of the future will rely on three critical technologies, according to recent IDG research
Technologies like artificial intelligence, virtual agents, and more will shape ITSM
As companies progress in their digital transformation efforts, multi-device, multi-channel, and multi-cloud trends are causing multiple complexities.
According to recent research, tactical maneuvers are underway for digital transformation (DX). IT leaders are targeting an overhaul of IT service management (ITSM) to increase efficiencies, accuracy, and cost savings. Companies plan to act fast; respondents to an IDG survey say they anticipate most technology changes for DX will occur within the next six to […]