This is The Future of Service and Operations

AI, bots, and RPA are shaping the way work gets done

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IT Becomes a Business Enabler

Videotron, a Canadian, integrated telecommunications company, is undergoing major digital changes. Trung Quach, the company’s Senior Director of IT Infrastructures and Operations, explains how BMC Helix helps the company push forward into a digital future. In this interview, readers will learn about: • The unique business challenges Videotron faces in digital transformation • How BMC […]

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The Benefits of Blending ITSM and ITOM

In an age of tech disruption, minimizing complexity and eliminating boundaries is key to collaboration.

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University of Kansas Transforms ITSM to Cognitive Service Management

Learn how the University of Kansas Health Systems transformed their ITSM to Cognitive Service management with BMC Helix.

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Transforming the Student Experience at The George Washington University with AI

The George Washington University transforms service management into an easy, intuitive, omni-channel experience through BMC Helix Digital Workplace and BMC Chatbot backed by IBM Watson.

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Podcast: Apotex Shares Innovative Success with BMC Helix Digital Workplace

Not sure how to best serve your multi-generational organization?

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The Journey to Drive Service From the Cloud

How Dow Jones is evolving its cloud-based service operations

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Transforming the GW Student Experience With BMC Helix

University reports resounding success by adopting cognitive capabilities

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The Ignition Switch: Transformation With BMC Helix

Multi-cloud, multi-device, and multi-channel are three major elements changing the ways companies do business. Here’s how you can take advantage of all three

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How Cognitive Tech is Shaping the Future of Service Management

As the nature of infrastructure evolves, so must the nature of service management. Nayaki Nayyar, President of Digital Services Management at BMC,  gave us her thoughts on how  to addresse these emerging challenges.

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