How Cognitive Tech is Shaping the Future of Service Management

As the nature of infrastructure evolves, so must the nature of service management.

Nayaki Nayyar

Nayaki Nayyar
President, Digital Service Management, BMC

Service management today is disrupted by technologies like AI/ML, chatbots, and virtual agents. Business must proactively and predictively discover, service, and deliver great experiences by embedding cognitive capabilities into every layer of service delivery.  Nayaki Nayyar gave us her thoughts on how BMC addresses these emerging challenges.

In this interview, readers will learn:

  • What is Cognitive Service Management, and how it differs from ITSM
  • The benefits and key differentiators of BMC Helix
  • How CSM propels digital transformation efforts

 

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