The Future of IT Service Management

The next big thing in ITSM is Cognitive Services. Are you ready?

IT and cognitive technologies

Traditional IT Service Management is dependent on manual processes and tools that require significant human effort. The future of ITSM lies in Cognitive Service Management. CSM pairs cognitive capabilities and automation with the scalability and flexibility of multi-cloud environments and the delivery model of containers. Everyone in the organization, from agents to developers to line-of-business users, can move at the speed of modern business with CSM. In this paper, you will gain a deeper understanding of CSM, which embeds technologies like AI and machine learning into every step of the service delivery lifecycle. Readers will learn:

  • The benefits of Cognitive Service Management
  • The 3 “Cs” of Cognitive Service Management
  • Why the capabilities of the BMC Helix Solution delivers best-in-class CSM

 

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