In today’s enterprise, service management is human driven and resource intensive.
ITSM systems and processes are manual, inaccurate, and slow, resulting in high costs and low productivity. Enterprise companies are migrating workloads to the cloud to spend less time on upgrades and achieve the flexibility to add compute power on demand. Companies expect easy and successful migration with reduced time and effort for upgrades and the ability to scale.
Cloud, containers, and cognitive technologies are enabling companies to deliver intelligent, omni-channel experiences. This brief looks at how enterprises can pull all these trends together with one solution: BMC Helix.