As more organizations plan to deploy their digital transformation strategies, they look to make investments in solutions enabling them to augment existing technologies for more efficiency, and to embrace changes and demands in the current workflow. Containers and cognitive technologies hold the promise of improving existing practices and driving growth, and will bring the next phase of service management – cognitive service management – to the enterprise. CSM will deliver automated, proactive, and predictive approaches to IT service delivery.
What do these cognitive technologies deliver, and are they integral parts of an organization’s successful digital transformation? To understand whether containers and cognitive technologies are critical for companies deploying DX strategies, we talked to industry experts.
Proceed with caution
“Containers are revolutionizing software development, just like they did with shipping. AI as a tool can be used in the same train as containers for higher automation and acceleration,” says Fabian Schmidt (@3BodyProblem), head of software engineering at SICK AG. “Ultimately, digital transformation is all about speed.”
Expediting production using cognitive technologies is a key part of any successful digital transformation strategy. Allan Behrens (@allanbehrens), managing director at Taxal Limited asks, “Anything that can improve the planning, process, and investment return of a DX strategy is a good thing, right?”
Behrens continues, “With regard to containers, the nature of the beast means it’s an eminently practical strategy for companies looking for more open models of transformation (and IT use). Regarding cognitive, the ability to augment (and/or replace often mundane) human effort with cognitive technologies is, without doubt, one of the most transformational software paradigms we’ll be party to over the next few years. With (some) cognitive, companies can improve their customers (and employee) experiences, and their business, far beyond the more traditional ‘automated’ systems of yesteryear. And the better news is that these systems are improving at a pace never seen before.”
The idea that containers and cognitive technologies are essential to a company’s DX strategy is not universally accepted. Ben Rothke (@benrothke), senior security consultant at Nettitude, says, “As to containers and cognitive technology, I think they are a complementary part of a digital transformation initiative, but they are not an integral part of it. Business ecosystems are made up of many parts. And even those that have digital transformation initiatives going on — there are many more important disciplines that will come into play.”
Thoughtful deployment yields greater success
In highlighting the benefits of cognitive technology, Nicole Scalese (@nicolescalese), Partner Development says, “Who doesn’t want to offload some of their thinking? Cognitive technology can take some of the heavy lift if deployed strategically; look to Netflix’s success using Watson to generate user viewing recommendations.”
Isaac Sacolick (@nyike), president of StarCIO and author of Driving Digital notes the goal of digital transformation is “to drive growth while also driving efficiencies and quality improvements by investing in automation. Technologists have to consider new technologies that align with these goals. When thinking about customer experience, digital teams should be thinking about cognitive technologies such as chatbots, natural language processing, and voice-driven experiences as a way to simplify dialogs with customers and end users. To better support new applications, IT teams should containerize applications and implement CI/CD pipelines to support more frequent and reliable application deployments.”
Get everyone to embrace the new
Technical writer and content development manager Will Kelly (@willkelly) says, “In my mind, container and cognitive technologies are keys to successful digital transformation. Containers can free legacy applications from infrastructure lock-in, helping set the stage for cloud migration. Containers are also foundational for agile development and DevSecOps helping organizations accelerate their time to market without sacrificing security and compliance. Cognitive technology is part of a successful digital transformation because it enables organizations to gain actionable business intelligence from the data their DevSecOps pipeline tools and cloud applications churn out, and turn that information into competitive business advantages.”
According to cybersecurity writer David Geer (@geercom), containerization has additional benefits. “Containerization is necessary so companies can break software out of its silos and into microservices to digitize business processes and functions. The power of digital transformation multiplies when cognitive products speed DX through supportive insights, and when they reason at the center of the digital business.”
Before deploying any DX strategy, it’s important to create an organizational culture where digital change is welcome, advises Scott Schober (@ScottBVS), president and CEO of Berkeley Varitronics Systems, Inc.
“Digital transformation container technology aims to simplify software and minimize compatibility issues, and this ultimately leads to improved efficiencies. While the implementation of these cognitive technologies has a drastic effect on the way humans interact with technology and is essential for successful digital transformation, true digital transformation requires a careful analysis throughout an organization’s workflow and supply chain. DX strategy needs to be aligned with both current and future end customer expectations. At the same time, management must be willing to let go of legacy technologies to create an organizational culture where change, improvement, and digital efficiencies can be embraced.”
Don’t forget about the data
With so much data, many are struggling with understanding how to manage it all. Klaasjan Tukke (@ktukker), director of product management, Adobe Experience, says, “Good data is the foundation of effective digital experiences, but the vast amount of data created today is becoming unruly for brands to manage. At this rate, companies won’t be able to categorize or make sense of this information effectively without the assistance of artificial intelligence, let alone progress with digital transformation. Artificial intelligence makes it possible for companies to harness the right data, make quick decisions that enable quick action, and streamline digital processes that improve customer experiences and increase customer loyalty.”
Containers and cognitive technologies could be critical, particularly those dealing with large amounts of data, but experts advise organizations be thoughtful and strategic before embarking on their digital transformation journeys.
To learn more about the ways containers and cognitive technologies can help enable the successful deployment of your DX strategy, visit BMC.com/helix.