Cognitive Service Management: The next phase of ITSM

What does Cognitive Service Management for the future of ITSM?

Digital Transformation is well underway at many organizations.  Recent IDG research finds that more than seven out of 10 organizations have already made changes to their operations, processes, or technologies to enable digital transformation. What does all of this mean for the future of service management? Traditional ITSM is no longer sufficient to meet the complex demands of the multi-cloud, multi-channel, multi-device world. The future of ITSM lies in Cognitive Service Management. But what does CSM promise? And how can businesses reap its benefits? In this paper, readers will learn:

  • That challenges of current ITSM models
  • The benefits of Cognitive Service Management
  • Best practices for choosing a CSM solution

 

CLICK HERE TO ACCESS

related

Read more

Cognitive Services

Intuitive, Cognitive Technologies Are Changing the Business and Its Workforce

As companies deploy digital transformation (DX) strategies, cognitive technologies continue to change the skills their workforce needs.

Read more
Cognitive Services

Intuitive, Intelligent User Experiences Require a Human Focus

Read more
Cognitive Services

The future workforce requires intelligent assistant technology

The traditional slow and reactive IT service model isn’t sufficient for the future

Read more

Cloud

DevOps & Containers