Cognitive Service Management: The next phase of ITSM

What does Cognitive Service Management for the future of ITSM?

Digital Transformation is well underway at many organizations.  Recent IDG research finds that more than seven out of 10 organizations have already made changes to their operations, processes, or technologies to enable digital transformation. What does all of this mean for the future of service management? Traditional ITSM is no longer sufficient to meet the complex demands of the multi-cloud, multi-channel, multi-device world. The future of ITSM lies in Cognitive Service Management. But what does CSM promise? And how can businesses reap its benefits? In this paper, readers will learn:

  • That challenges of current ITSM models
  • The benefits of Cognitive Service Management
  • Best practices for choosing a CSM solution

 

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