Cognitive Service Management: Enabling the Future of Service

How Cognitive Technology Will Be Critical to DX

An era marked by disruption and the rise of artificial intelligence (AI) is driving a new standard in enterprise service delivery. This is the age of Cognitive Service Management (CSM).

No enterprise or industry is safe from disruption. Cloud, mobile, and the Internet of Things have created dazzling new opportunities, but left many established enterprises vulnerable. Against this backdrop, digital transformation efforts take on increasing urgency.

To truly achieve digital transformation, organizations must change on two fronts, digitizing:

  • The way services are delivered
  • Human and business components

Learn more in this whitepaper, which investigates how cognitive technologies are causing an IT service management revolution while pushing forward companies’ digital transformation objectives.



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What Is a True Digital Workplace?

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With BMC Helix, the approach to the Future of Service Management is fueled by the 3 “Cs”

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The 3 Core Components of BMC Helix, Part 2

Everything-as-a-Service and Operating in the Multi-Cloud

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Cognitive Services

DevOps & Containers