Infographic: Cloud, Cognitive and Containers Integral to Future Service Management

Technologies like artificial intelligence, virtual agents, and more will shape ITSM 

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As companies take on digital transformation, Cloud, Cognitive and Container technology will become crucial to the next phase of IT Service Management. An IDG survey among 200 U.S.-based IT decision makers looked at the technologies and strategies that will drive companies toward their transformation goals. View this infographic for a snapshot of the top trends organizations expect to shape the future of ITSM. Find out what ITDMs say are the top five DX objectives – and what they think the next critical step will be in digital transformation.

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