Regardless of where companies are in their digital transformation efforts, it is known which technologies will shape the transition from a traditional IT service management approach to a predictive, proactive, automated one. IT leaders say they’re pursuing three main trends or “three Cs” they say are critical to DX: cloud, cognitive capabilities, and containers.
In this tech dossier, gain a deep-level of understanding about where organizations are headed with these critical tools. Readers will learn:
- What organizations believe are the top DX priorities
- How companies are leveraging cloud, containers and cognitive technologies
- Predictions for the future of IT Service Management
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