This is The Future of Service and Operations

AI, bots, and RPA are shaping the way work gets done

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BMC Helix – the Future of Service and Operations Management

BMC Helix is the first and only end-to-end service and operations platform that’s integrated with 360-degree intelligence.

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Transform the Service Agent Experience with BMC Helix Cognitive Automation

BMC Helix transforms the service desk experience across IT and lines of business LOB with cognitive automation.

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Experience the Future of Work with BMC Helix

BMC Helix increases employee engagement and agility delivering fast, accurate service that drastically improves the employee work experience.

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University of Kansas Transforms ITSM to Cognitive Service Management

Learn how the University of Kansas Health Systems transformed their ITSM to Cognitive Service management with BMC Helix.

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Transforming the Student Experience at The George Washington University with AI

The George Washington University transforms service management into an easy, intuitive, omni-channel experience through BMC Helix Digital Workplace and BMC Chatbot backed by IBM Watson.

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Intuitive, Cognitive Technologies Are Changing the Business and Its Workforce

As companies deploy digital transformation (DX) strategies, cognitive technologies continue to change the skills their workforce needs.

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Intuitive, Intelligent User Experiences Require a Human Focus

Incorporating a persona-based approach for IT service delivery can increase productivity, accuracy, and speed — and help trim costs. The workforce and workplace rapidly are changing. Demographically, millennials and digital natives expect the same personalized, intuitive experiences they have at home. Meanwhile, cloud and mobility have changed how and where work gets done. A persona-based […]

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