BMC Helix is the first and only end-to-end service and operations platform that’s integrated with 360-degree intelligence.
BMC Helix transforms the service desk experience across IT and lines of business LOB with cognitive automation.
BMC Helix increases employee engagement and agility delivering fast, accurate service that drastically improves the employee work experience.
Learn how the University of Kansas Health Systems transformed their ITSM to Cognitive Service management with BMC Helix.
The George Washington University transforms service management into an easy, intuitive, omni-channel experience through BMC Helix Digital Workplace and BMC Chatbot backed by IBM Watson.
As companies deploy digital transformation (DX) strategies, cognitive technologies continue to change the skills their workforce needs.
Incorporating a persona-based approach for IT service delivery can increase productivity, accuracy, and speed — and help trim costs. The workforce and workplace rapidly are changing. Demographically, millennials and digital natives expect the same personalized, intuitive experiences they have at home. Meanwhile, cloud and mobility have changed how and where work gets done. A persona-based […]