Integrating DevOps With Service Management Is the Future

The enterprise steadily is adopting DevOps as organizations seek to create and improve applications faster for the business. However, development teams tend to use similar yet different tools than IT operations, which can present challenges. For example, DevOps may use a separate incident tracking tool than ITSM, causing unnecessary complexity and increased risk for errors […]

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Best Practices: How to Bring DevOps and ITSM Together

There is a common misconception that DevOps will replace IT service management (ITSM) in an enterprise. However, to deliver IT services at scale, organizations need to balance both the process controls of ITSM with the speed of DevOps. The disruption digital transformation is causing makes it increasingly important to seek a marriage of the two. […]

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BMC Helix: Explaining Different Business Outcomes

The BMC Helix difference means considering everyone in the enterprise when it comes to ITSM

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Do Containers Belong in the CMDB?

Container adoption is increasing because the technology is well-suited for our multi-cloud world.

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The 3 Core Components of BMC Helix, Part 3

Containers enable greater freedom and flexibility in today’s complex multi-cloud environments.

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Swarming Support vs Tiered Support: What’s the Difference?

What is Swarming Support? It’s a reaction to the perceived shortcomings of a ubiquitous ITSM practice: the tiered support model.

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A Mighty Package: Containers’ Role in Digital Transformation

Container technology is a critical element in transforming IT service delivery

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How Container and Cognitive Technologies Drive Digital Transformations

When effectively deployed, container and cognitive technologies complement digital transformation strategies

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How to Deliver Everything-as-a-Service

Cloud, containers, and cognitive technologies are enabling companies to deliver intelligent, omni-channel experiences. This brief looks at how enterprises can pull all these trends together with one solution: BMC Helix.

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