The enterprise steadily is adopting DevOps as organizations seek to create and improve applications faster for the business. However, development teams tend to use similar yet different tools than IT operations, which can present challenges. For example, DevOps may use a separate incident tracking tool than ITSM, causing unnecessary complexity and increased risk for errors […]
There is a common misconception that DevOps will replace IT service management (ITSM) in an enterprise. However, to deliver IT services at scale, organizations need to balance both the process controls of ITSM with the speed of DevOps. The disruption digital transformation is causing makes it increasingly important to seek a marriage of the two. […]
The BMC Helix difference means considering everyone in the enterprise when it comes to ITSM
Container adoption is increasing because the technology is well-suited for our multi-cloud world.
Containers enable greater freedom and flexibility in today’s complex multi-cloud environments.
What is Swarming Support? It’s a reaction to the perceived shortcomings of a ubiquitous ITSM practice: the tiered support model.
Container technology is a critical element in transforming IT service delivery
When effectively deployed, container and cognitive technologies complement digital transformation strategies