In age of the digital “haves” and the digital “have-nots,” learn what it will take for enterprises to provide IT service management for the future.
According to recent research, tactical maneuvers are underway for digital transformation (DX). IT leaders are targeting an overhaul of IT service management (ITSM) to increase efficiencies, accuracy, and cost savings. Companies plan to act fast; respondents to an IDG survey say they anticipate most technology changes for DX will occur within the next six to […]
This whitepaper investigates how cognitive technologies are causing an IT service management revolution while pushing forward companies’ digital transformation objectives.