CSM replaces outdated, manual processes with intelligence and automation to deliver smart, omni-channel experiences to both agents and end users.
Technologies like artificial intelligence, virtual agents, and more will shape ITSM
How Dow Jones is evolving its cloud-based service operations
University reports resounding success by adopting cognitive capabilities
Multi-cloud, multi-device, and multi-channel are three major elements changing the ways companies do business. Here’s how you can take advantage of all three
As companies progress in their digital transformation efforts, multi-device, multi-channel, and multi-cloud trends are causing multiple complexities.
As the nature of infrastructure evolves, so must the nature of service management. Nayaki Nayyar, President of Digital Services Management at BMC, gave us her thoughts on how to addresse these emerging challenges.
In age of the digital “haves” and the digital “have-nots,” learn what it will take for enterprises to provide IT service management for the future.
According to recent research, tactical maneuvers are underway for digital transformation (DX). IT leaders are targeting an overhaul of IT service management (ITSM) to increase efficiencies, accuracy, and cost savings. Companies plan to act fast; respondents to an IDG survey say they anticipate most technology changes for DX will occur within the next six to […]
This whitepaper investigates how cognitive technologies are causing an IT service management revolution while pushing forward companies’ digital transformation objectives.