New chatbot self-service model is an resounding success
The next big thing in ITSM is Cognitive Services. Are you ready?
What does Cognitive Service Management for the future of ITSM?
IT service management of the future will rely on three critical technologies, according to recent IDG research
Cognitive and AI technologies are getting ready to leave the hype behind and move into primetime.
CSM replaces outdated, manual processes with intelligence and automation to deliver smart, omni-channel experiences to both agents and end users.
Technologies like artificial intelligence, virtual agents, and more will shape ITSM
How Dow Jones is evolving its cloud-based service operations
University reports resounding success by adopting cognitive capabilities
Multi-cloud, multi-device, and multi-channel are three major elements changing the ways companies do business. Here’s how you can take advantage of all three
As companies progress in their digital transformation efforts, multi-device, multi-channel, and multi-cloud trends are causing multiple complexities.