The Truth About Cognitive and AI

Cognitive and AI technologies are getting ready to leave the hype behind and move into primetime.

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The 3 Core Components of BMC Helix, Part 1

CSM replaces outdated, manual processes with intelligence and automation to deliver smart, omni-channel experiences to both agents and end users.

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Infographic: Cloud, Cognitive and Containers Integral to Future Service Management

Technologies like artificial intelligence, virtual agents, and more will shape ITSM 

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The Journey to Drive Service From the Cloud

How Dow Jones is evolving its cloud-based service operations

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Transforming the GW Student Experience With BMC Helix

University reports resounding success by adopting cognitive capabilities

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The Ignition Switch: Transformation With BMC Helix

Multi-cloud, multi-device, and multi-channel are three major elements changing the ways companies do business. Here’s how you can take advantage of all three

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Using BMC Helix to Get Past DX Complexity

As companies progress in their digital transformation efforts, multi-device, multi-channel, and multi-cloud trends are causing multiple complexities.

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How Cognitive Tech is Shaping the Future of Service Management

As the nature of infrastructure evolves, so must the nature of service management. Nayaki Nayyar, President of Digital Services Management at BMC,  gave us her thoughts on how  to addresse these emerging challenges.

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The Future of Service Management

In age of the digital “haves” and the digital “have-nots,” learn what it will take for enterprises to provide IT service management for the future.

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The 3 Cs Critical to DX Initiatives

According to recent research, tactical maneuvers are underway for digital transformation (DX). IT leaders are targeting an overhaul of IT service management (ITSM) to increase efficiencies, accuracy, and cost savings. Companies plan to act fast; respondents to an IDG survey say they anticipate most technology changes for DX will occur within the next six to […]

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Cognitive Service Management: Enabling the Future of Service

This whitepaper investigates how cognitive technologies are causing an IT service management revolution while pushing forward companies’ digital transformation objectives.

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How to Deliver Everything-as-a-Service

Cloud, containers, and cognitive technologies are enabling companies to deliver intelligent, omni-channel experiences. This brief looks at how enterprises can pull all these trends together with one solution: BMC Helix.

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