BMC Helix increases employee engagement and agility delivering fast, accurate service that drastically improves the employee work experience.
Learn how the University of Kansas Health Systems transformed their ITSM to Cognitive Service management with BMC Helix.
The George Washington University transforms service management into an easy, intuitive, omni-channel experience through BMC Helix Digital Workplace and BMC Chatbot backed by IBM Watson.
Discover how cognitive service management is imperative for your service management strategy
As companies deploy digital transformation (DX) strategies, cognitive technologies continue to change the skills their workforce needs.
Incorporating a persona-based approach for IT service delivery can increase productivity, accuracy, and speed — and help trim costs. The workforce and workplace rapidly are changing. Demographically, millennials and digital natives expect the same personalized, intuitive experiences they have at home. Meanwhile, cloud and mobility have changed how and where work gets done. A persona-based […]
The traditional slow and reactive IT service model isn’t sufficient for the future
As organizations undergo digital transformation, they are exploring new ways to deliver IT service management. The traditional model of ITSM is changing – and a new way of thinking has arrived with cognitive service management (CSM). CSM brings the enterprises flexibility and choice in the DX journey. With this new technology, organizations can deliver everything-as-a-service […]
Why businesses need a solution to address today’s complex service challenges
Not sure how to best serve your multi-generational organization?
With BMC Helix ITSM, BOE found efficiency, productivity and costs savings