Intuitive, Intelligent User Experiences Require a Human Focus

Incorporating a persona-based approach for IT service delivery can increase productivity, accuracy, and speed — and help trim costs. The workforce and workplace rapidly are changing. Demographically, millennials and digital natives expect the same personalized, intuitive experiences they have at home. Meanwhile, cloud and mobility have changed how and where work gets done. A persona-based […]

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The future workforce requires intelligent assistant technology

The traditional slow and reactive IT service model isn’t sufficient for the future

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BMC Helix: Helping Companies Blaze Their Own DX Paths

As organizations undergo digital transformation, they are exploring new ways to deliver IT service management. The traditional model of ITSM is changing – and a new way of thinking has arrived with cognitive service management (CSM). CSM brings the enterprises flexibility and choice in the DX journey. With this new technology, organizations can deliver everything-as-a-service […]

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BMC Helix: The Future of Digital Service Management And Why You Should Care

Why businesses need a solution to address today’s complex service challenges

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Podcast: Apotex Shares Innovative Success with BMC Helix Digital Workplace

Not sure how to best serve your multi-generational organization?

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Bank of England Drives Efficiency and Innovation with BMC Helix

With BMC Helix ITSM, BOE found efficiency, productivity and costs savings

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Video: BMC Helix Brings IT Service Management To The Next Level

In a complex, customer-centric environment, ITSM must stand up to today’s demands

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Video: George Washington University turns to BMC Helix Chatbot for campus IT support

New chatbot self-service model is an resounding success

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The Future of IT Service Management

The next big thing in ITSM is Cognitive Services. Are you ready?

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Cognitive Service Management: The next phase of ITSM

What does Cognitive Service Management for the future of ITSM?

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CIOs ID Three Technologies That Are Shaping Digital Transformation

IT service management of the future will rely on three critical technologies, according to recent IDG research

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The Truth About Cognitive and AI

Cognitive and AI technologies are getting ready to leave the hype behind and move into primetime.

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