Incorporating a persona-based approach for IT service delivery can increase productivity, accuracy, and speed — and help trim costs. The workforce and workplace rapidly are changing. Demographically, millennials and digital natives expect the same personalized, intuitive experiences they have at home. Meanwhile, cloud and mobility have changed how and where work gets done. A persona-based […]
The traditional slow and reactive IT service model isn’t sufficient for the future
As organizations undergo digital transformation, they are exploring new ways to deliver IT service management. The traditional model of ITSM is changing – and a new way of thinking has arrived with cognitive service management (CSM). CSM brings the enterprises flexibility and choice in the DX journey. With this new technology, organizations can deliver everything-as-a-service […]
Why businesses need a solution to address today’s complex service challenges
Not sure how to best serve your multi-generational organization?
With BMC Helix ITSM, BOE found efficiency, productivity and costs savings
In a complex, customer-centric environment, ITSM must stand up to today’s demands
New chatbot self-service model is an resounding success
The next big thing in ITSM is Cognitive Services. Are you ready?
What does Cognitive Service Management for the future of ITSM?
IT service management of the future will rely on three critical technologies, according to recent IDG research