In an age of tech disruption, minimizing complexity and eliminating boundaries is key to collaboration.
BMC Helix is an end-to-end platform that simplifies that ITOps complexity. It is cloud native and containerized – enabling IT Ops to offload the overhead of managing complex infrastructures.
There is little to no tolerance for downtime. Customers won’t stand for it, and the business incurs significant costs from just one hour of it. In fact, 25% of companies report that average hourly downtime cost of their servers is between $300,000 and $400,000, according to Statista. For 15% of companies, it can go as […]
Discover how cognitive service management is imperative for your service management strategy
The traditional slow and reactive IT service model isn’t sufficient for the future
As organizations undergo digital transformation, they are exploring new ways to deliver IT service management. The traditional model of ITSM is changing – and a new way of thinking has arrived with cognitive service management (CSM). CSM brings the enterprises flexibility and choice in the DX journey. With this new technology, organizations can deliver everything-as-a-service […]
Why businesses need a solution to address today’s complex service challenges
Not sure how to best serve your multi-generational organization?
With BMC Helix ITSM, BOE found efficiency, productivity and costs savings
In a complex, customer-centric environment, ITSM must stand up to today’s demands
New chatbot self-service model is an resounding success