As organizations undergo digital transformation, they are exploring new ways to deliver IT service management. The traditional model of ITSM is changing – and a new way of thinking has arrived with cognitive service management (CSM). CSM brings the enterprises flexibility and choice in the DX journey. With this new technology, organizations can deliver everything-as-a-service to meet user needs and achieve transformational benefits.
In this tech dossier, we offer a deep dive on CSM. Readers will learn:
- Which three trends are causing shifts from ITSM in the delivery of IT services
- How cognitive service management integrates emerging technologies such as artificial intelligence and machine
- Why BMC Helix is the solution of choice for CSM and DX objectives
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