A Mighty Package: Containers’ Role in Digital Transformation

Container technology is a critical element in transforming IT service delivery

DevOps and containers

Containers are taking off in a big way. According to a recent IDG research survey, 83% of companies either are testing the technology or running containers in production.

IT leaders cite containers’ importance, with 76% ranking it as critical to their digital transformation efforts over the next 12 to 24 months. This is because container technology enables companies to transform from traditional IT service management — which has been reactive and costly — toward a more automated, predictive, and proactive approach.

Containers: The BMC Helix Approach

BMC Helix takes containerization to a new level, providing customers with flexibility, scalability, and choice.

“We have containerized our entire BMC Helix stack,” says Nayaki Nayyar, President of Digital Services Management, BMC. This includes BMC Helix ITSM for predictive, automated service management, BMC Helix Discovery for visibility into IT assets, and BMC Helix Digital Workplace for intelligent, omni-channel self-service experiences. “The solutions are delivered in the cloud of our customers’ choice, such as our BMC cloud, AWS, or Microsoft Azure.

“Containers are a significant innovation,” she continues, “that we have incorporated into the BMC Helix architecture. It makes deployment so much easier, enabling businesses to move quickly, innovate faster, and scale as required.”

In addition, containerized services with BMC Helix adds multi-cloud management, so companies can gain greater efficiencies and cost savings.

Container Benefits

“Traditional IT service management has been a very reactive process,” says Nayyar. “For example, 10 to 15 years ago, every IT ticket that came in was created, routed, and serviced manually. That has been very costly and an inefficient use of resources.”

Today, with digital transformation efforts well underway, companies are finding that user and customer expectations have increased; lines of business, users, and customers want fast, automated responses and processes. Issues must be automatically detected, routed, and resolved, and service management must become proactive, predictive, and cognitive. Containers help in this regard.

“Containers provide the necessary change for how we operate in this new environment,” says Nayyar. “Container technology makes it easy to deploy, upgrade, patch new releases, adopt new innovations — and overall, makes it possible for companies to move at a very fast pace.”

According to CIO.com, “Containers are a solution to the problem of how to get software to run reliably when moved from one computing environment to another. This could be from a developer’s laptop to a test environment, from a staging environment into production, and perhaps from a physical machine in a data center to a virtual machine in a private or public cloud.”

IT leaders in the IDG survey cited additional benefits of containers, including:

  • More efficient use of resources
  • Agility/speed in terms of rapid application deployment
  • Ability to deploy solutions in any environment — on or off premises, in a cloud of choice
  • Better portability
  • Ability to scale deployments up and down on the fly

In other words, containers change the operational fabric of the enterprise by driving a DevOps approach to the way software is customized, delivered, and upgraded. It also enables immediate scalability to accommodate the needs of the enterprise, providing overall IT service delivery and speeding digital transformation.

Learn why containers make the difference with BMC Helix at BMC.com/helix.


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